3Make and receive calls like you always have

In one recent example, a large commercial bank replaced an outdated core bankingsystem that required support of 127 interfaces to various solutions. As the bankoutgrew the systems capabilities over the years, it simply added ancillarysolutions without addressing the underlying problem. Recognizing that thisstopgap approach was no longer viable, Compass recommended implementation of anew core banking solution that reduced the number of interfaces to 33 andallowed the IT team to focus on supporting business needs rather than repairingbroken interfaces. "Were witnessing the best opportunity since Y2K to address problems in howcompanies use business critical applications," says Pacileo. Those that fail to take action, meanwhile,will continue to fall further behind. "Organizations that effectively rationalize their application portfolios reduceoverall spend by 20 to 40 percent, enhance quality and organizational agility,and reallocate savings to implement more innovative and competitive solutions,"says Pacileo. Compassproprietary models and methodology of comparative analysis enable clients toachieve world-class operational performance, optimized sourcing, alignmentbetween systems and business processes, enhanced process maturity, and maximumvalue from investment in information technology.

Copyright Business Wire 2009. Right device for the times, over 2 million sold in 2008, average to best incustomer care, RadioShack and Best Buy roll outs, will save customers over $1billion in 2009PALM BEACH, Fla.(Business Wire)Right out of the package, the plug-and-play magicJack enables you to make callswithin seconds, supplying the highest-quality free long distance and localcalling , your own phone number, free directory assistance and many otherfeatures - all for $19.95 a year. It's as easy as 1, 2, 3 and only takes secondsto get started.1Plug any phone you have into the magicJack (cordless, DECT, corded, portable).2Plug the magicJack into your USB port on your computer.3Make and receive calls like you always have. "This has been an incredible year for magicJack and very much reminds me of mylast company I started, as both companies have the distinction of starting outin a recession. Talk was formed in 1990 and went on to sell four million AOLcustomers long distance service This is not a coincidence The mother of allgreat inventions is necessity.

People today are looking to save as much money aspossible, as fast as possible. Like every typical American, when the times gettough, it is time to work harder, think with creativity, and adapt to yoursurroundings. We can save our millions of customersover $1 billion dollars in 2009. Like I promised, weve gone from average to the very best in customer care. It appears we are well on our way to receiving thathonor with magicJack. This has been some process over the last year as we wereconvinced from the start that tech chat was the only way to go.

Chatautomatically provides the critical information (operating system, browser,internet status) that we need to help our customers fast. Itis difficult to do something no one has ever done before, but of course that iswhere the opportunity lies. Here is a brief history of how we came to offer the best customer care in theindustry within 12 short months: At the end of every tech chat, we have our customers grade the supportrepresentative 1, 2, 3, 4 or 5 (1 is poor 5 is excellent). When we started out, we received a disappointing 1 to 3 average customer carerating (1 poor grade for every 3 excellent grades). We had newly trained reps, aless than reliable network, some buggy software and some other minor issues. Ispent too much of my own money and time to continue to perform so poorly. Given time, all these things were fixed (over 700 bug fixes installed andadded redundancy in the network meant 100 percent availability over the last sixmonths - not down for even a second nationally), the support reps became moreeducated and the bottom-ranked agents were flushed out every month using ourcustomer grading system This has dramatically improved our grades from ourcustomers.